IF YOUR ORDER IS INCORRECT
We've been making custom items since 2001, so we've nailed the process of making custom orders correctly. That being said, if your order should be incorrect at all, or not up to our quality standards, we'll pick it up, and either remake it or refund you 100%, including your shipping fee.

IF IT GETS DAMAGED IN SHIPMENT
Damage bothers all of us. That's why we double-box most larger items in heavy-duty boxes, and use plenty of recyclable peanuts. Our team carefully packages and inspects each shipment to prevent damage along the way. But in case it does get damaged, we'll pick it up and remake it for you at no charge---and put a rush on it too.

IF YOU CHANGE YOUR MIND
Please know that every order is custom made, to your specifications, by people right here in the US. We want you to love your custom product, and keep coming back to us for more. But if you should change your mind, and there is no damage or problem with the item, you are still covered:

Lighting Fixtures, Table Lamps, Lampshades and Pillows:

We offer 2 simple options. If you want to return your order within 30 days of delivery, you can send it back and:

1. Exchange for store credit.  We'll issue you a gift code in the amount you paid minus the original shipping charge.*

2. Return for a refund. We'll credit your original payment method in the amount you paid, minus the original shipping charge and a 15% restocking fee.

*For multi-piece orders (over $1,000), a 15% restocking fee applies. If you're not sure, and plan on a large order, please order just one first.

Fabric By the Yard & Wallpaper

Because it is printed to your specifications, we do not offer exchanges of fabric by the yard or wallpaper. If you are matching an existing item or color, we recommend that you order a color blanket to work from before placing your custom fabric order.  You can also place an order for a strikeoff to check against your other items.

Samples
We're sorry, samples are not returnable.