We're here to help

Welcome to Alluminare.com support.  We're here to help!  Susan and Eric are our product specialists on hand and can answer any questions you may have.

Using Help Resources

Alluminare's help resources are always accessible in the sidebar of your Support home page.  We've got the basics but we're adding more!  If there is something you'd like to see that's not here yet, log in and submit a feature request!  We'd love to hear your feedback about making help as helpful as possible.

• I'm trying to decide and need help Need help on all the little parts that make up your order?  Check out our Getting Started articles to get a feel for the basics.
• Need design help?  Friday is on hand to answer your design questions.  Click here to begin, and see what others have asked as well!
  
• Are you a member of the trade?  If you're a member of the trade, check out our trade resources here.
• Do you have a question after you have received your order? Check out our after your order resources.

What's New?

All in one help: Before, our help resources were all over the place.  Now, they're all in one place. Use search to find what you need, or browse our help articles.  Find out about known problems, how to report problems, submit and check on requests, all from your Support home page. 

Important Announcements: When you click Support from the Alluminare.com website, you'll be taken to your Alluminare.com Support home page. The home page will always have the latest announcements and updates from the Support team.

Ticket Accessibility and History: Alluminare's new Support home gives you access to your requests in one place.  You can submit a new request, check on existing requests, and even see closed requests. All of your support requests are linked together, so we have a working account history for every person who has submitted a request for help.  This means we always know what's going on with your account, and you only need to submit one request for help.