How does shipping to Canada work?

Because of the large size of our parcels, we ship via UPS to Canada.  We would have prefered to use our USPS and then Canada Post, but our boxes are quite large and our postal services will not handle them.

Shipping rates to Canada are posted online (right underneath the "buy" button) and also when you place your items into the cart, there is a shipping calculator.  You are responsible for any duties, brokerage fees and taxes on the Canada side.  We ship UPS Standard.  Our products are 100% made in the USA.

Orders cannot be packaged as a gift for international orders. The actual value of the items contained in the package must be noted on the customs forms that are attached to your package.

What locations do you ship to?

We ship to anywhere within the US (including Puerto Rico, Guam, Alaska and Hawaii) and Canada.  We do not ship outside the USA or Canada.  However, we will ship to a freight forwarder who can then forward the parcels to your international location.  We do not have a listing of forwarding services available at this time.   Please note that shipping outside of the USA or Canada will void any damage claims or warranty coverages as we cannot control the quality of the shipping when shipped internationally through a freight forwarder.

How long does shipping take?

We ship from Georgia using UPS Ground.

Here is a sample listing of ship times from Georgia to several locations within the United States:

To St. Louis, MO: 2 days
To Chicago, IL: 2 days
To San Jose, CA: 7 days

You can calculate the exact ship time to your location at the UPS website at UPS.com.

Can I pay extra to have my order overnighted?

We do not recommend overnight shipping.  Due to the size of our boxes, overnight shipping charges can be more than the product itself.  Instead, opt for rush service with us and we will get your order expedited in the most cost-efficient way possible.

What is your packaging like?

We take the utmost care in boxing your order with us. Most items are double-boxed, which can make our boxes quite large. Your satisfaction is everything to us: we want you to get your order in undamaged condition, so we take the extra step of double-boxing your order.

This also means a lot of packing peanuts will be in your boxes.  The wonderful news is that any UPS store will accept your boxes and peanuts for recycling.  Take them by---your local UPS store will be happy to use them again!  It saves them money by re-using the peanuts, and it is better for our environment!

How is shipping calculated?

Shipping is calculated per item, which means that you can place multiple smaller orders or one large order and the shipping amount will be the same.  Outside of our samples shipping cost, we have no minimum shipping cost.

Why does shipping cost so much?

We sometimes are asked "why is shipping so much?" and we want to make sure all of our customers understand the quality that goes into each shipment.

We double-box every order (a few of our products are not due to box size restrictions), and we package your shipment in new boxes with new packing peanuts---in a double layer. While our shades are lightweight, it is the size that the shipping cost is based on.

We value your time and take extra care to package your order so that there is zero damage, thereby ensuring your complete satisfaction.